Customer Care · We Are Here
How can we help?
Questions about an order, delivery, return or product? Send us the details below so our customer-care team can assist efficiently.
Direct Support
Contact Caldervio™
Emailservice@caldervio.comPhone+86 176 7901 2498
Customer Service Hours8:00 AM – 10:00 PM Daily
Before You Write
Include the right details
- Order questionInclude your order number and the email used at checkout.
- Delivery issueInclude tracking information and a clear description of the issue.
- Damaged or incorrect itemAttach clear photos of the product, package and shipping label.
- Return requestContact us before sending any merchandise for return instructions.
Orders & Payment
Order confirmation, payment status, address corrections and cancellation requests.
Shipping & Delivery
Processing, tracking, delays, missing parcels and delivery questions.
Returns & Refunds
Eligibility, return authorization, inspection and refund status.
Response guidance
We aim to review customer inquiries as promptly as reasonably possible during service hours. Sending multiple messages about the same issue may slow the review. Please do not include full payment card details or passwords.
Company Information
Company Details
Clear business and customer-support information for Caldervio™.
- Brand Name
- Caldervio™
- Domain Name
- caldervio.com
- Legal Company Name
- Guangzhou Huiti E-Commerce Co., Ltd.
- Owner
- Huang Aban
- Business Address
- Room 104, No. 28 Xianlie East Cross Road, Tianhe District, Guangzhou
- Customer Support Email
- service@caldervio.com
- Customer Support Phone
- +86 176 7901 2498
- Customer Service Hours
- 8:00 AM – 10:00 PM Daily