Return & Refund Policy
This policy explains the 30-day return window, eligibility, return authorization, damaged items, exchanges and refund processing.
Measured from the date the order is delivered.
After inspection and approval; bank posting time may vary.
Return condition
- Return requested within 30 calendar days after delivery.
- Item is unused, unworn and in substantially the same condition received.
- Original tags, accessories, manuals and packaging are included where applicable.
- Proof of purchase or the Caldervio™ order number is provided.
- Return instructions are requested before merchandise is shipped.
Exceptions
- Items showing use, pet hair, odor, stains, washing, damage or alteration after delivery.
- Personalized, customized, final-sale or gift-card items where identified.
- Health or hygiene-sensitive items that have been opened or used where return restrictions are permitted by law.
- Products returned without authorization or to an unapproved address.
- Requests submitted after the 30-day return window, unless required by law.
Four clear steps
Contact support
Email service@caldervio.com with your order number, item and reason for the request.
Receive instructions
Wait for eligibility review and the approved return address. Do not use the registered Business Address unless authorized.
Send the item
Package the product securely and use a trackable service. Keep your shipping receipt.
Inspection and result
We inspect the return and notify you whether the refund or other resolution is approved.
Return shipping
For change-of-mind returns, the customer is generally responsible for return shipping and associated costs. Original shipping charges are generally non-refundable unless required by law or the return results from our error.
Damaged, defective or incorrect items
Contact us promptly after delivery. Provide clear photos of the item, packaging and shipping label. We will review the circumstances and determine the appropriate remedy, which may include replacement, refund or other support.
Refunds
Approved refunds are issued to the original payment method where possible. Caldervio™ normally completes refund processing within 5–10 business days after approval. Financial institutions can require additional time to post the credit.
Exchanges and cancellations
Direct exchanges depend on inventory and may not be available. We may instead arrange a return and separate purchase. Cancellation requests must be made promptly and cannot be guaranteed once fulfillment begins.
Nothing in this policy limits rights that cannot lawfully be excluded under applicable consumer-protection law.
Company Details
Clear business and customer-support information for Caldervio™.
- Brand Name
- Caldervio™
- Domain Name
- caldervio.com
- Legal Company Name
- Guangzhou Huiti E-Commerce Co., Ltd.
- Owner
- Huang Aban
- Business Address
- Room 104, No. 28 Xianlie East Cross Road, Tianhe District, Guangzhou
- Customer Support Email
- service@caldervio.com
- Customer Support Phone
- +86 176 7901 2498
- Customer Service Hours
- 8:00 AM – 10:00 PM Daily