Information we collect

Depending on how you interact with us, we may collect:

• Contact and order information: name, email, telephone number, billing and shipping address, products ordered, order value and order status.
• Payment-related information: payment status, transaction identifiers and limited billing details. Payments are processed by Shopify and payment providers; Caldervio™ does not receive your full card number or security code.
• Device and usage information: IP address, browser and device type, operating system, pages viewed, referring URLs, timestamps, cookie identifiers and interactions with our store.
• Customer-service information: communications, order-support details, photographs and other information you choose to provide.
• Advertising and attribution information: ad interactions, campaign source, conversion events and related identifiers when advertising technologies are enabled.

How we use information

• Provide, process, fulfill and deliver orders.
• Process payments, manage returns and issue approved refunds.
• Communicate about orders, products, service updates and customer support.
• Operate, maintain, personalize and improve our website and services.
• Measure advertising performance and understand customer interactions.
• Detect fraud, protect accounts, enforce our terms and comply with legal obligations.
• Send marketing communications where permitted; you may unsubscribe using the message link or by contacting us.

How we share information

We may share information with service providers and third parties that help operate our business, including Shopify, payment processors, fulfillment and logistics providers, customer-support services, analytics providers, advertising and attribution partners, fraud-prevention providers, professional advisers and public authorities where legally required.

These recipients receive information based on the services they provide and their own legal roles. We may also disclose information in connection with a merger, financing, acquisition, restructuring or sale of business assets, subject to applicable law.

Cookies, pixels and consent

Our website may use essential cookies for functions such as cart, checkout, security and account operation. We may also use optional analytics and advertising technologies.

If AppLovin’s pixel, cookies, API, script or other integrations are enabled on caldervio.com, the website will use a cookie banner or comparable consent mechanism that identifies AppLovin and the relevant technologies, explains their use, collects valid consent before non-essential processing where required and respects consent choices. You may withdraw or change consent through the available preference controls. Withdrawal does not affect processing already carried out lawfully.

Browser controls can also block or delete cookies, but disabling essential cookies may affect website functionality.

Your privacy choices and rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, portability or objection; to withdraw consent; and to opt out of targeted advertising or the sale or sharing of personal information as those terms are defined by applicable law.

To submit a request, email service@caldervio.com. We may need to verify your identity and authority. Authorized agents may submit requests where permitted by law. You may also appeal a denied request where applicable. We will not unlawfully discriminate against you for exercising privacy rights.

Marketing emails can be stopped through the unsubscribe link or by contacting us. Advertising choices may also be available through our cookie preference controls and platform-specific privacy settings.

Retention and security

We retain personal information only as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, recordkeeping, dispute resolution, fraud prevention and legal compliance. Retention periods vary by data type and legal requirement.

We use reasonable administrative, technical and organizational safeguards. No method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Children, international processing and external links

Our store is intended for general audiences and is not directed to children. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided information, contact us.

Information may be processed in countries other than your own by us or our providers. Where required, appropriate transfer safeguards will be used. External websites and services have their own privacy practices, and this policy does not control them.

Changes and contact

We may update this Privacy Policy to reflect changes in our practices, technology, services or legal obligations. The revised date appears at the top of the page. Material changes may be highlighted where required.

Questions or privacy requests: service@caldervio.com or +86 176 7901 2498.