An order confirmation is generally sent after checkout is completed and payment is successfully authorized. Check your spam or promotions folder if you do not see it.

Contact service@caldervio.com as soon as possible. We will make reasonable efforts to help before fulfillment, but changes or cancellation cannot be guaranteed after packing or dispatch.

Prices on caldervio.com are displayed in U.S. dollars (USD) unless the storefront clearly states otherwise.

Payments are processed through Shopify checkout and enabled payment providers. Caldervio™ does not receive your full card number or security code.

Orders are processed and dispatched within 7 business days after payment confirmation. Business days generally exclude weekends and public holidays.

Standard U.S. transit normally takes 10–15 business days after dispatch. This is an estimate, not a guaranteed arrival date.

Tracking information is provided after dispatch where tracking is available. Carrier scans may require time to appear.

Check household members, reception, parcel lockers, nearby secure locations and carrier notes. Then contact the carrier and our support team with your order number and tracking information.

Eligible return requests must be submitted within 30 calendar days after delivery.

Do not send merchandise to the registered Business Address unless we specifically authorize that address. Contact support first for return instructions and the approved return destination.

After a return is received, inspected and approved, Caldervio™ normally completes refund processing within 5–10 business days. Your bank or payment provider may need additional time to post the credit.

For change-of-mind returns, the customer is generally responsible for return shipping. If an item is damaged, defective or incorrect, contact us promptly so we can review the appropriate resolution.